A few months ago, a few of us from the CentriKid team took a mini-vacation to Disney World in Orlando, Florida. I went expecting to have fun and make memories, but months later, I am still talking about how my mind was blown and how Disney completely exceeded any expectations I had for our trip. Exceeding expectations is one thing the Walt Disney company does best. Millions of people like me step into one of the Disney parks each year expecting a good time, but leave completely in awe at the excellent customer service, attention to detail, and “magic” they just experienced.
I recently just finished a book on this very subject from the Disney Institute: Be Our Guest.
In this book, the Theordore Kimi says:
“At Disney, exceeding guests’ expectations is the standard call of duty. If you study in the Disney theme parks, you can see how that works on myriad occassions each day. It shows up in the willingness of a restaurant hostess to not only provide directions when you are lost but to leave her post to guide you to your destination. It appears at the end of some late-night shopping when the cashier takes the time to find out who you are and where you are staying and recommends the free boat ride back to your hotel and offers a map of the dock..If the little wows are delivered consistently and continuously, they add up to a big WOW!”
As wonderful as Disney world is, it ultimately does not have much of an impact on eternity. The fun and the “magic” don’t have much substance, yet people flock to the park by the millions and millions. This is because all people have expectations, but Disney continues to exceed them.
Unlike Disney, your kids ministry (or any kind of ministry) has eternal impact. Getting Mickey’s autograph cannot compare to making the message of Christ clear to people who come to your church. What you and your church does to expand the kingdom of God is the most important task in the world. People and families in your community are going to come to your church with expectations. If Disney World can exceed expectations, so can we as churches who love Jesus Christ.
I encourage you to find ways to not only meet expectations of guests and current members of your church, but find practical ways to exceed those expectations so they return, train your kids ministry leaders and volunteers, and trust the the Lord will lead your ministry to reach people for Christ through those ways. Ultimately, we should seek to exceed expectations to glorify our God whom we serve.
In what ways can you exceed expectations in your kids ministry to help make the message of Christ clear?
We hope that anyone who comes to CentriKid has their expectations exceeded because of how we strive for excellence, build-life changing relationships, and make camp fun! We always try to improve in these areas and ask ourselves how we can make it better. We do it all to make sure that no one leaves camp without a life-changing encounter with Christ. If you haven’t signed up for CentriKid 2015, there’s still time. Sign up today!