Throughout my years working with CentriKid, I’ve come to be a firm believer in taking great care of other people. Not only does it speak volumes about your organization, it also speaks to our Biblical call to love and serve one another well.
The more that has become my heartbeat, the more I confess that I find myself frustrated when I encounter bad customer service in business settings. Your attitude in serving other people is a direct overflow of your heart and has the ability to either show people Christ or turn them away. Here are a few customer service tips that have a remarkably transferrable principles into how you serve others in your ministry:
- Look people in the eye. This is a simple tool that people overlook far too often. Looking someone in the eye says that you’re taking the time to put everything else aside and focus on them.
- Watch your tone. The first thing someone will notice about you is your appearance. The second, your tone. A polite tone is inviting, welcoming, and sets the precedent early that you care.
- Go the extra step. Around here we often refer to this as “do one more thing“. It’s the concept of going above and beyond to meet people’s needs. This can translate into walking people somewhere rather than simply giving directions, or anticipating their needs before they even think of them.
- Call people by their name. People respond well to the personal connection. Taking the time to know someone’s name says that you care about them as an individual and that they are more than just another person to deal with for the day.
- Maintain a professional atmosphere. Being organized and focused says that your intention is to serve the people around you. Do everything within your power to make it easy for the people you will be serving, even if it makes it a little bit more difficult for you.
Keep these tips in mind as you serve others, be it at work, in your personal life, or in your ministry. Look today for an area in which you can grow your level of service.